Frequently Asked Questions
Everything you need to know about upgrading your stream setup.
How do I receive my digital overlay files after purchase?
Once your payment is processed, a secure download link will be sent directly to your registered email address. You can also access your files anytime through your account dashboard under the 'Downloads' section.
Are these overlays compatible with OBS, Streamlabs, and Twitch Studio?
Yes, all our graphics are optimized for all major streaming software. Each package includes standard .PNG, .MP4, or .WEBM files that are easily imported into OBS Studio, Streamlabs, and Prism Live Studio.
What is your refund policy on digital products?
Due to the digital nature of our products, we generally do not offer refunds once a file has been downloaded. However, if you experience any technical issues with the files, our support team is available 24/7 to provide a resolution or replacement.
Can I request a custom color or design modification?
We offer premium customization services for most of our designs. If you would like to adjust colors or add your social media handles, please contact our design team via the 'Custom Order' page for a quote.
Do the animated overlays cause high CPU usage?
Our animated overlays are rendered in high-quality .WEBM format with alpha transparency, which is specifically designed to be lightweight and ensure minimal impact on your PC's performance while streaming.
Is a commercial license included with my purchase?
Every purchase includes a personal use license for one streaming channel. If you are a production company or agency looking to use our assets for multiple clients, please contact us regarding our commercial licensing options.